Terms of Sale

E-Commerce Terms & Conditions of Sale

1. General Provisions

1.1. These standard sales terms and conditions (hereinafter: Terms) of FIKU OÜ (registry code: 10618706, address: Kesk-Sõjamäe 2, Tallinn, 11415, Estonia; hereinafter: Seller) apply to all persons (hereinafter: Buyer and/or Customer) purchasing goods (hereinafter: Good or Goods) from the Seller's online store at https://kookosvesi.ee (hereinafter: Online Store). The Buyer and Seller are hereinafter referred to individually as a Party or jointly as the Parties.

1.2. These Terms form an integral part of the Contract concluded between the Seller and the Buyer.

1.3. In the event of a conflict between these Terms and the Contract, the Contract and its appendices shall prevail.

  • 1.3.1. Appendices to the Contract include amendments to the Contract, orders for Goods, order confirmations issued by the Seller, invoices/delivery notes, and additional agreements concluded between the Parties in writing or in a format reproducible in writing.

1.4. The Seller reserves the right to unilaterally amend and supplement these Terms by publishing the updated terms at https://kookosvesi.ee/pages/muugitingimused. If the Customer submits an order before the amendments take effect, the terms in force at the time of order placement shall apply.

1.5. In addition to the Contract and these Terms, purchases made in the Online Store are governed by the legislation of the Republic of Estonia.

2. Purchase Price

2.1. The prices applied to the Buyer are those fixed in the Online Store at the time of purchase. The Seller reserves the right to apply discounts to the current price list.

2.2. All prices for Goods sold in the Online Store are in Euros (€) and include VAT at the applicable rate (22%).

2.3. The Seller has the right to adjust prices listed in the Online Store at any time. If the Buyer submitted an order prior to a price adjustment, the price valid at the time of order placement shall apply.

3. Placing an Order

3.1. The Buyer can place orders as a guest without logging in.

  • 3.1.1. When ordering as a guest, the Customer must provide their full name, delivery address, phone number, and email address.

3.2. To purchase Goods, the Customer selects the desired items from the Online Store and adds them to the virtual shopping cart (hereinafter: Cart).

3.3. When placing an order, the Customer selects the quantity of Goods, delivery method, and destination, enters the necessary details for receiving the Goods, and agrees to the Online Store's Terms & Conditions before completing payment.

  • 3.3.1. The Customer pays the full purchase price and shipping costs in advance.

3.4. To complete the order, the Customer must fill in all required fields and select a delivery method. The total payable amount will then be displayed, which can be securely paid via:

  • 3.4.1. Bank transfer to the Seller's bank account specified on the invoice emailed to the Customer.

  • 3.4.2. Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele.

  • 3.4.3. Visa / Mastercard credit/debit card payments.

3.5. When paying via bank link, the Customer must click "Back to Merchant" (Tagasi kaupmehe juurde) on the bank’s page after completing payment.

3.6. Bank link and Visa/Mastercard payments are processed through Maksekeskus AS. Payment takes place outside the Online Store in a secure environment: via the respective bank's secure portal or Maksekeskus AS’s secure credit card environment. The Seller does not have access to the Customer’s banking or credit card details.

3.7. The Seller is the personal data controller and transfers the personal data necessary for executing payments to the authorized processor, Maksekeskus AS.

3.8. The Customer is responsible for verifying that the Goods and quantities listed on the invoice match their intentions prior to payment.

3.9. The Contract enters into force upon receipt of the full payment amount into the Seller's bank account.

3.10. The Seller shall notify the Customer of order confirmation, refusal, or proposed changes regarding product range, price, quantity, delivery time, or shipping costs within 2 calendar days of receiving the order by sending an invoice/confirmation via email. For custom/special orders, the Seller will provide a custom delivery estimate and price quote via email.

3.11. Upon receipt of payment, the Seller will assemble the order and dispatch it according to the chosen delivery method.

3.12. Orders where the Parties cannot reach an agreement regarding product selection, price, quantity, or delivery timeline shall be deemed unplaced and will not be fulfilled.

3.13. If a requested item cannot be fulfilled or assembled, the Seller will refund the Customer within 7 calendar days.

4. Payment & Delivery

4.1. The Customer pays the total price of the Goods and shipping in full as an advance payment.

4.2. Orders can be collected from the Tallinn warehouse or delivered to the address specified by the Customer using the Seller’s partner courier service.

4.3. Collection from the Tallinn Warehouse (Kesk-Sõjamäe 2, Tallinn):

  • 4.3.1. A handling fee of €5 + VAT will be added to orders picked up from the Tallinn warehouse. The Seller may offer discounts on this fee based on order volume.

  • 4.3.2. Pickups are scheduled during pre-arranged pickup windows.

  • 4.3.3. The Customer will be notified via email or phone once their order is packed and ready for collection.

  • 4.3.4. If the Customer does not collect the Goods within 5 calendar days, the Seller will assume the order has been abandoned and cancel the order.

4.4. Courier Delivery:

  • 4.4.1. For delivery to the Customer's designated address, shipping fees based on package weight and dimensions will be added to the order total. Volume discounts may apply.

  • 4.4.2. Goods will be handed over to the courier as soon as possible after the Contract enters into force, but no later than within 2 working days. Delivery timelines follow the courier provider's schedule. The courier will contact the Customer directly to coordinate delivery.

  • 4.4.3. If the Customer delays receiving the delivery by more than five (5) consecutive business days or makes handover impossible at the agreed site (e.g., lack of authorized recipient, loading space, or storage facility), the Customer shall compensate the Seller for incurred expenses, including labor, transport, storage, and processing costs, based on an invoice issued by the Seller.

  • 4.4.4. When Goods are delivered to the Customer's location by the Seller or carrier, any individual accepting the Goods at that address is presumed to have full authorization to sign delivery notes, bills of lading, and invoices on the Customer's behalf.

4.5. The Customer has the right to withdraw from the order if the delivery deadline is delayed by more than ten (10) business days due to the Seller’s fault. The Customer must submit a written notification (or format reproducible in writing) to withdraw.

4.6. If the Parties have agreed to extend the delivery deadline, the Customer’s right to withdraw arises on the 10th business day following the newly agreed deadline.

4.7. Upon receipt of Goods, the Customer must open the packaging carefully without damaging the contents or packaging. If packaging is damaged due to Customer negligence, the Seller reserves the right to claim compensation upon return.

4.8. Goods delivered must match the order confirmation and comply with standard usage specifications, quality standards, labeling, sample specifications, and packaging requirements.

4.9. Any discrepancies regarding selection, quantity, or quality identified upon delivery must be recorded on the delivery note. If necessary, a formal statement will be drawn up by both parties. Discrepancies must be reported immediately to info@etrading.ee or by calling +372 511 2348.

4.10. Goods are considered delivered to the Customer once the delivery note/bill of lading is signed by the Customer (or their authorized representative/carrier). The signed delivery note serves as an official handover act.

4.11. The risk of accidental loss or damage to the Goods transfers to the Customer upon transfer of possession. Following transfer, any loss or damage releases the Seller from any obligation to accept returns or take liability for subsequent defects.

4.12. Non-compliance of Goods with contract conditions will be handled per Party agreements and applicable statutory provisions under the Law of Obligations Act (Võlaõigusseadus). The Seller is not liable for defects that the Buyer was aware of (or should have been aware of) at the time of order placement.

5. Right of Return & Withdrawal

5.1. Customers have a 14-day right of withdrawal from purchases made in the Online Store in accordance with Estonian Consumer Protection guidelines.

5.2. The right of return does not apply to:

  • Custom-made or personalized products tailored to the Customer's specific needs;

  • Perishable or rapidly expiring goods;

  • Sealed goods that are unsuitable for return due to health protection or hygiene reasons if opened after delivery.

5.3. To return Goods, the Customer must submit a withdrawal request via email to info@etrading.ee or phone at +372 511 2348, and return the Goods to the FIKU warehouse (Kesk-Sõjamäe 2, Tallinn) or via the original courier service provider.

5.4. The Customer must send back the Goods no later than 14 days after submitting the withdrawal request. Direct return shipping costs are borne by the Customer, unless the delivered items were defective or did not match the online description.

5.5. Upon valid contract cancellation, the Seller will refund the purchase amount without delay, and no later than 14 calendar days after receiving the returned Goods. Refunds are issued to the same bank account used for the initial purchase.

5.6. If returned Goods are damaged intentionally or due to Customer negligence, the Seller reserves the right to refuse the return or claim compensation.

6. Processing of Personal Data

6.1. Personal and transactional data submitted by the Customer is processed in compliance with applicable privacy laws and solely to the extent necessary to fulfill Online Store orders.

6.2. Personal data is processed for the following purposes:

  • Order fulfillment;

  • Customer service and relationship management;

  • Inquiries and support response;

  • Legitimate business interests;

  • Consumer habit analysis;

  • Sales statistics and reporting;

  • Maintenance and improvement of Online Store services.

6.3. The Seller employs administrative, technical, and physical safeguards to protect Customer personal data. Access is restricted exclusively to authorized personnel.

6.4. For guest purchases, the Customer's name, email, phone number, and shipping address are collected as necessary for order delivery.

6.5. Guest purchase data is retained for 3 years from the date of purchase, after which it is permanently deleted.

6.6. Customers have the right at any time to request access to their personal data, request corrections, request data portability, or demand cessation of processing. Requests must be submitted in a signed written format to ensure security. The Seller may reject requests if identity cannot be verified securely.

6.7. The Seller reserves the right to analyze customer profiles to better understand consumer expectations, improve product offerings, and target direct marketing accurately.

6.8. Personal Data Controller: FIKU OÜ (reg. code 10618706, Kesk-Sõjamäe 2, Tallinn, Estonia. Phone: +372 511 2348; Email: info@etrading.ee).

6.9. If a Customer believes their privacy rights have been infringed, they may contact FIKU OÜ directly, reach out to the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon), or file a claim in court.

7. Complaint & Claims Procedure

7.1. The Customer has the right to file a complaint within 2 years from the delivery date if a product defect is discovered. Defects must be reported within 2 months of discovery.

7.2. Claims can be submitted via email to info@etrading.ee or in writing at the Tallinn warehouse (Kesk-Sõjamäe 2, Tallinn). Claims must include the Customer's full name, contact details, date of submission, description of the defect, proposed remedy, and proof of purchase (invoice/receipt).

7.3. The Seller is not liable for defects caused by Customer fault, misuse, or delays caused by circumstances beyond reasonable control (force majeure).

7.4. Disputes between the Buyer and Seller will be resolved primarily through good-faith negotiations.

7.5. If an agreement cannot be reached, the Customer may escalate the dispute to:

  • Estonian Consumer Protection Authority (Tarbijakaitse ja Tehnulise Järelevalve Amet – www.ttja.ee);

  • Consumer Disputes Committee (Tarbijavaidluste komisjon – www.komisjon.ee);

  • Harju County Court (Harju Maakohus);

  • EU Online Dispute Resolution (ODR) platform at http://ec.europa.eu/odr.

8. Final Provisions

8.1. Format reproducible in writing includes official notices exchanged via email using the email addresses provided by the Parties. Registered letters sent via post are deemed received 3 calendar days after posting.

8.2. Parties are liable for breach of contract obligations caused by fault or willful negligence.

8.3. Non-performance or improper performance due to force majeure (unforeseeable events beyond control) does not constitute a breach of contract while the event persists. Affected parties must notify the other party immediately in writing.

8.4. Statements of contract cancellation or formal claims arising from contract breach must be delivered in writing.

8.5. For questions or clarifications regarding these Terms, contact FIKU OÜ at info@etrading.ee or +372 511 2348 (Customer support available business days, 09:00–17:00 EET).